Refund policy

Return Policy

We want you to be completely satisfied with your purchase, but please note that we do not accept returns unless the item is defective or damaged.

Return Eligibility

  • Returns are only accepted for damaged or defective items.

  • To initiate a return, please contact us within 14 days of receiving your item at wakurise@gmail.com.

  • The item must be in its original condition, unopened, and unused, with tags and packaging intact.

  • Returns must be approved by us prior to sending the item back.

Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Refunds

  • If your return is approved, we will issue a refund to your original payment method within 10 business days.

  • Please note that your bank or credit card company may take additional time to process the refund.

Exchanges

  • We do not offer exchanges. If you wish to purchase a different item, please return the original item (if eligible) and place a new order.

European Union 14-Day Cooling Off Period

  • If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without justification.

  • The item must be unused, in original condition, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Return Shipping & Costs

  • Return shipping costs are the customer's responsibility.

  • We do not charge any return handling fees.

For any questions regarding returns, please contact us at wakurise@gmail.com.